If you are a TENANT then you MUST submit the job as urgent in MRI property connect App or online via Tenant Portal or scan the QR code below to submit via the Chat Bot.
You can also contact your property manager via SMS to advise of the emergency. If no reply within 24 hrs from a trade or the property manager please seek advice from the below trades.
Please note: If the matter is NOT an emergency then you will be responsible for full payment of any charges incurred by the Lessor and/or Agency; remember that after hours call outs are costly and ultimately you will be paying for them if NOT an emergency
Who Do You Call?
In an emergency out of office hours, please contact the below numbers:
Ember Plumbing & Gas- 0477 777 301
For all major leaks e.g. HWS burst, burst pipes
(NOT dripping taps) etc.
DVI Electrical – 0432 609 568
For electrical faults or hazards that would
directly harm a person or the property NOT a
blown light bulb.
The above contractors will deem if it is an emergency. If it is not deemed as an emergency you will have to wait for the next working day and report it to our office OR
If you are broken into, please report it to the Police and obtain a Police Report number, pass this onto your Property Manager as soon as possible. You can contact the below if you need to secure the premises.
Premier Glass – 08 9361 9736
Metropolitan Lock Service – 0417 900 051
PLEASE NOTE: Urgent repairs fall into two categories: essential services and other urgent repairs. A suitable repairer must be found within a reasonable timeframe. There are some times when a tenant may need to arrange for the repairer.
Essential services
Essential services are listed in the Residential Tenancies Regulations 1989 and include repairs to:
- a burst water service,
- gas leaks,
- broken hot water system,
- sewerage leaks or
- dangerous electrical faults.
Other urgent repairs
Other urgent repairs are not an essential service, but if not fixed might cause damage to the premises, injure a person or cause undue hardship or inconvenience to the tenant/s.
https://www.commerce.wa.gov.au/consumer-protection/urgent-repairs-rental-home
WA Emergency Services
Emergency (Fire, Ambulance, Police) – 000
Police – 13 14 44
Western Power – 13 13 51
ATCO – 13 13 52
Water Corporation – 13 13 85
State Emergency Services (SES) – 13 25 00
PROPERTY MANAGERS after hours – SMS only
AH: Senior PM – 0421 496 786
AH: PM1 – 0406 536 180
AH: PM2 – 0401 158 266
e: rentals@thinkpinkrealty.com.au
THINK PINK REALTY
12A Archer Street Carlisle WA 6101
t: 08 9362 4489 | f: 08 9355 5666