When things break or are damaged during a tenancy, it can be tricky to figure out who is responsible for rectifying the problem.
If you find yourself in a situation where you are renting and damage has occurred, figuring out who is responsible comes down to two factors; what kind of damage it is and how did it occur?
Intentional or negligent
Any damage that is a result of an intentional act or negligent behaviour on your part is your responsibility.
If you cause damage to the property, you must inform your property manager of this immediately. They will advise you on how to proceed with repairs or replacement and the costs involved.
Third party damage
Any damage caused by a third party not directly connected to you or anyone else living in the premises is the responsibility of the owner to repair or replace.
This would include damage from by an event outside of your control e.g. a break-in or storm damage.
When your possessions are damaged from a problem within the home, such as the roof collapses or there are water leakages, then you might be able to recoup the cost of these damages from the owner.
The owner is also liable for damages if they damage your possessions while they are inside the home.
Who takes care of urgent repairs?
When an essential day-to-day necessity of the home requires immediate fixing, an urgent repair is required .
If something within the home requires urgent repair, you must inform the owner or property manager as soon as possible. Once they have been informed, they must arrange for repairs within 24 hours for essential services and 48 hours for urgent repairs.*
Essential services include;
water (including the supply of hot water)
a functioning fridge (if supplied)
working sewerage, septics or other waste water treatments
In the event you are unable to reach the owner or property manager or you contact them and if they fail to take action, you are then within your rights to have the minimum repairs carried out by a qualified tradesperson and claim back costs.
These costs must be reasonable and you should be reimbursed as soon as is practical after repairs are completed.
If you are tenant of Think Pink Realty and have a damage that needs fixing, Click Here